Here you will find the answers to concerns you may have and the support you need
SALES FREQUENT QUESTIONS
How can I purchase a car from Abdul Latif Jameel Motors?
Guests can visit any of Abdul Latif Jameel Motors’ car sales centers, and they can also place a purchase request through the website or by calling the toll-free number 800 440 0055.
How can I find out the launch dates and availability of new models?
Is it necessary to purchase the protection package with the car?
Purchasing the protection package is optional and not mandatory. It depends on its availability in the inventory.
Can I request a test drive for a specific car model, and which models are available for that?
To request a test drive for a specific car, please use this link or visit the nearest sales center to be assisted by a sales consultant, based on availability.
How can I find out which cars are available at the centers, as well as the features and available colors?
Guests can contact the toll-free number 800 440 0055 to inquire about the available selection at any of our showrooms.
How can I inquire about the financing options to purchase a car?
You can contact the sales center on the toll-free number 800 440 0055 or fill out a purchase request form through the website, and a guest service representative will call you to explain the available financing options, in cooperation with the financing agencies we’re dealing with.
SERVICE FREQUENT QUESTIONS
How can I book an appointment for periodic maintenance?
Periodic maintenance is essential to keep your car in its best condition. You can book a maintenance appointment by clicking here or by calling the toll-free number 800 440 0055. Please note that the toll-free number may have limited availability during holidays and specific working hours.
What is the cost of periodic maintenance/repairs/oil change?
The specialized technician will inform you about the inspection and maintenance costs. You can inquire about this by calling the toll-free number 800 440 0055 or visiting the nearest authorized service center. You can also click here to get the approximate cost for periodic maintenance.
When should the gear oil be changed?
The timing of changing the gear oil varies from one car to another, depending on driving conditions and the type of oil used. Under normal conditions, it is advisable to change the automatic gear oil during periodic maintenance, every 80,000 KM. As for CVT transmission, it is recommended to change the oil every 40,000 KM.
What type of oil is used?
Only genuine Toyota oils are used. To find the suitable oil for your car, please refer to the owner's manual or consult a specialized technician.
When should the differential gear oil be changed?
It is recommended to change the differential gear oil every 40,000 KM.
What is included in the periodic maintenance checklist?
Please click here for details on periodic maintenance. You can also refer to the maintenance section in your owner's manual for more information.
If I am late for the scheduled maintenance appointment, can I still go to the center on the same day, or do I need to make a new appointment?
Priority is given to pre-booked appointments, and the possibility of receiving service without an appointment depends on the center’s capacity.
What are the free maintenance services for the car?
How long does regular maintenance usually take?
The duration of the maintenance is determined by the responsible technician for the car repair.
Can I bring my car for maintenance even if it is not under warranty?
Yes, you can have periodic maintenance and repairs at Abdul Latif Jameel Motors centers, even if the car is not under warranty.
Are there any options available for extended warranty?
There is an extended warranty program for applicable Toyota hybrid cars. Please click here for details.
Can I track the progress of my car's maintenance online or receive updates via email or SMS?
You can track, modify, and cancel the appointment via SMS and receive notifications through the Toyota 1 Saudi Arabia application. You can also monitor the car's status after booking until the completion of maintenance from the application’s home page and through the application's notifications, if activated.
BODY & PAINT FREQUENT QUESTIONS
Is there an alternative way to track the status of the car, given that it is not possible to know the car's status through the call center?
You can directly contact the responsible technician using the mobile number mentioned on the invoice. If the number is not available, please visit the center or contact the toll-free number 800 440 0055.
How long does it usually take to complete the painting or bodywork of the car?
The duration is determined by the specialized technician based on the vehicle's needs and the center’s capacity.
RECALL CAMPAIGNS FREQUENT QUESTIONS
after receiving the recall message, how can I know the reason for the recall or the issue in the car?
You can find details of the applicable recall for your car by visiting this link.
Do recall campaigns expire after a certain period of time?
No, there is no fixed deadline for benefiting from recall campaigns.
If my car is associated with more than one recall campaign, how can I check their details?
The designated employee at the center will provide you with all the details for recall campaigns related to your car and answer any queries you may have.
REGISTRATION SYSTEM IN THE TOYOTA 1 SAUDI ARABIA APPLICATION FREQUENT QUESTIONS
I can’t create an account using my company's commercial registration number to book service appointments. What is the solution?
Please contact the center and coordinate with the designated employee.
I cannot create an account using the GCC passport number or the border number for non-citizens and residents to book service appointments. What is the solution?
Please contact the center and coordinate with the designated employee.
Can I book a service appointment without creating an account?
Yes, you can use the application as a guest user, but you need to have a Saudi mobile number to receive the verification code for the booking process.
What should I do if I forgot my account password or username?
If you forgot your password, you can set a new one using your username, and a text message will be sent to the mobile number associated with your username. If you forgot your username, you can create a new account, and a message will appear during registration stating that the mobile number is associated with an existing file in the application, showing the first 3 letters of the previous username as a reminder.
If you still can't remember, you can choose to ignore it and create a new file. When linking the identity number, all the information from the previous file will be transferred to the new one.
Can I update my contact information or car details in my account?
Yes, you can update your mobile number, name, and add a new car or delete an existing one.
What documents are required to register a new car, and how long does the process take?
To add a car, you need to press "Add Car" from the main application page, and a message will appear asking for the owner's ID number. As for the documents, only the chassis number is added, either by scanning the form within the application or manually entering the chassis number and if the information is matched, the car will be added to “My cars”. If the car and owner’s information are in the company's database, it will be linked directly to the application. If there is a discrepancy in the data (different mobile number, different owner), the car will appear in the list as "Not Verified," and the user can book and follow up with appointments, but they cannot access the car's record until verification is done by visiting the branch and updating the information in the system if required. If the car is not registered in the system (such as GCC cars), it will be added after visiting the branch and creating a record for it.
COMPLAINTS FREQUENT QUESTIONS
How can I check the status of a complaint if there is no response?
Usually, complaints are responded to within 24 working hours, but some complaints may require more time for review and follow-up. Guests can contact our toll-free number 800 440 0055 to check the status of their complaint.