For TOYOTA (Highlander) Owners to replace the 2nd seat spring
Campaign Summary
Abdul Latif Jameel CO. would like to inform owners of TOYOTA (Highlander) of a Recall/Special Service Campaign to replace the 2nd seat spring due to a failure to consider the force balance between the locking spring and the return spring during a design change made by the supplier, a combination of recliner return spring orientation and outer clearance between the recliner guide and ratchet may cause the recliner teeth to not fully engage during seat back adjustment. This could lead to the seat back not remaining in a locked position. A seat back that has not been secured in a locked position may fail to properly restrain occupants, increasing the risk of injury in the event of a crash at higher speeds.
Vehicles involved in Saudi Market:
| Model | Model year | No. of vehicle |
|---|---|---|
| Highlander | 2021-2023 | 12336 |
To check if your car is included in this campaign, kindly enter your vehicle’s Vin Number.
Frequently Asked Questions
What is the condition?
Due to a failure to consider the force balance between the locking spring and the return spring during a design change made by the supplier, a combination of recliner return spring orientation and outer clearance between the recliner guide and ratchet may cause the recliner teeth to not fully engage during seat back adjustment. This could lead to the seat back not remaining in a locked position. A seat back that has not been secured in a locked position may fail to properly restrain occupants, increasing the risk of injury in the event of a crash at higher speeds.
Which and how many vehicles are covered by this Special Service Campaign?
There are 12336 vehicles covered by this Special Service Campaign.
| Model | Model year | No. of vehicle |
| TOYOTA HIGHLANDER | 2021-2023 | 12336 |
What is ALJ going to do?
ALJ announces advising owners to make an appointment with their authorized TOYOTA dealer to replace the 2nd seat spring. The remedy will be performed at NO CHARGE to vehicle owners.
Are there any warnings that this condition exists?
No.
How long will the repair take?
Approximately 1 hour to replace the 2nd seat spring. However, it may be necessary for the owner to make the vehicle available for a longer period.